The standard delivery timing taken will be approximately five (5) to six (6)
days after the order has been placed online. Longer processing time may be
during promotions, holidays, and festive season.
Please note: That business days are Monday to Friday, excluding public
holidays within Malaysia.
At our warehouse, tracking numbers are assigned, when applicable, to packages
immediately and generally appear on our website along with your order
However, it may take up to 48 hours before the package is checked into the
tracking system. Even though your package has already shipped from our warehouse
is on its way to you, the carrier may not be able to provide any information
your package for up to 48 hours. All questions regarding the status of a package
with a tracking number should be directed to 3rd party logistic provider.
If we shipped you the wrong product from TUMI please contact our Customer Service
Before you call, please have your order number available. If you do not know
order number, please visit our Order Tracking page to find the number in your
History. Please be prepared with a detailed description of the difference
the product you ordered and the product you received.
You may contact our Customer Service Department by email at firstname.lastname@example.org with a screenshot
your Order History and a photograph of the product you have received for our
Customers can only purchase product off their local site. TUMI does not
in cross border shipping. If you would like to ship to a selected country, the
purchaser must purchase the products from that specific country's website.
Unfortunately, you are only able to use one credit card to make your purchase on
You can check the “order status” in my account by logging on TUMI.MY. And we will
contact via e-mail if there’s update for your order status.
After you have clicked "Place Order", you cannot cancel or change your order. Our
system is designed to process and ship orders immediately.
Processing: Your order has been submitted and the information you entered during
checkout is being processed.
Shipped: The products have shipped from our warehouse to the indicated shipping
Cancelled: The order is in cancelled status and will not be processed.
To add products to your Shopping Cart, follow these simple steps:
You may email our customer Service Department at email@example.com and submit an
repair request form.
Please save your store receipt as proof of purchase. This will be needed to
demonstrate your warranty coverage. Additionally, this will serve as proof that
purchase was made at an authorized TUMI retailer. Our Limited Warranty only
to products that were purchased from an authorized TUMI store or dealer.
With limited exceptions, if your TUMI products damaged during the first twelve
months you own it, including damage caused by normal wear and tear, airline
handling, or other transit damage, TUMI will cover all repair expenses,
shipping costs to and from our repair facility.
If we determine that the product is damaged beyond repair, we will replace it.
determine that a replacement product is not available, we will provide you with
product of comparable value.
Damages not covered are damage resulting from abuse, cosmetic damage and
or consequential damage.
From the beginning of the second through the end of the fifth year when you own
TUMI travel item, business case or other bag, and for the second year of
for wallets, accessories, or outerwear, TUMI will repair any item that is
due to normal wear and tear, or defective in materials or workmanship, including
structural defects. For years two through five, we do not cover damage caused by
airlines or other transit damage. Damage claims in transit cases should be filed
against the carrier. Other damages not covered are damage resulting from abuse,
cosmetic damage and incidental or consequential damages. Normal wear and tear
TUMI Outerwear does not include lost or missing buttons, torn fabrics or
cosmetic damage as described above.
One year limited warranty. If your TUMI Global Locator has a manufacturer defect,
is damaged during the first twelve 12 months of ownership, TUMI will cover all
repair expenses, including shipping costs to and from our repair facility if the
product was purchased from an authorized TUMI store or dealer.
If we determine that the product is damaged beyond repair, we will replace it.
Not covered by this warranty are damages resulting from accident, abuse, misuse,
modification, water damage or cosmetic damage.
In order to see my registered TUMI products in "My Account," you must sign into
tumi.com account or create a tumi.com account, click on Register Your TUMI and
proceed filling out the form. You will only see your registered TUMI products if
only if you register your items this way.
If you register your TUMI products in store or while not signed into your
you will not see your products listed under "My Account".
Please note: Once your item is properly registered, please allow 5-7 business
for your item to show up.
You can find your 20 digit tracer number, which is located on a metal plate
in certain locations depending on the collection to which your product belongs
Generally placements consist of interior pocket lining or the exterior of some
Please note: not all products have tracer numbers.
If you are not satisfied with a product that you have purchased on TUMI.MY, you
return the product within 30 days of delivery for a full refund of the purchase
price, minus the shipping, handling, gift box, and other charges where
Please note: Monogrammed and personalized items, including TUMI Accents, cannot
returned. The product must be returned unused, in original boxes (whenever
possible), and with all paperwork, parts and accessories to ensure credit.
products are non-cancellable and non-refundable.
If you wish to return a product(s) which is purchased from TUMI.MY, please
our customer service through e-mail firstname.lastname@example.org. For product(s)
purchased from our offline store, you will need to go to our offline store for
Unfortunately, we do not accept exchanges at this time.
If you wish to exchange a product, you must return the product by following the
Return Instructions on the packing slip and re-order a new product at
Please note: www.TUMI.MY is not responsible for shipping, handling, gift wrap,
other additional charges for returned products.
You may submit your feedback to email@example.com and your information will be
forwarded to the appropriate department.
Tumi was the first to bring ballistic nylon to the consumer market over 30 years
Now we have perfected it with our exclusive FXT ballistic fabric, which combines
unique weave and a special coating to make it ultra-tough and virtually abrasion
Please visit the Setting Your TUMI Lock section for instructions www.tumi.my/tumi-lock/.
If you would like more information about a product you see on www.TUMI.MY, simply
click on the product. This will take you to a Product Detail page that provides
complete product description.
A product's availability is clearly noted on the Product Detail page as In Stock,
Backorder, or Pre-order. Most products on our site are In Stock and ready to
Some products are either not yet available (Pre-order) or temporarily
The TUMI nylon fabric
refresher is a special spot cleaning formula that removes dirt and most
stains from ballistic and micro fiber nylon fabrics.
Directions for use: Wipe excess dirt from fabric with a clean, dry cloth,
bristle brush, or sponge. Gently rub into affected area. After a few seconds,
once more with a clean, damp cloth and air dry.
The TUMI leather
conditioner is a complete leather care product designed to clean, polish
protect most leathers (except suede or napped finishes). The special wax-free
was created for Tumi to preserve the rich luster and soft hand of its fine
luggage, business cases, handbags and accessories.
Directions for use: Shake well. Always test on a small area before
entire item. Using a clean soft cloth, smooth conditioner onto leather surface,
dry, then buff gently with a soft dry cloth. For exotic and naked leather apply
sparingly, work into the surface, let dry and buff with a soft absorbent cloth.
best results, apply the conditioner to product before its first use. Reapply as
The TUMI | McLaren logo monogram is exclusive to the TUMI | McLaren collection.
TUMI | McLaren pieces purchased at a McLaren dealership cannot be returned to a
store. The return policy is dependent upon the retailer where the product was
All are welcome to shop the TUMI | McLaren collection. You do not need to
McLaren vehicle or racecar to purchase from the collaboration.
All TUMI | McLaren pieces are covered under TUMI's warranty policy. More
can be found here.
It will follow the same repair process that all other TUMI products follow. More
information can be found here.
Please feel free to reach us by e-mail, phone call or live chat.