Frequently Asked Questions

Wondering when your order will arrive?
You can review your order by signing in to My Account or Order Tracking.

If you were unable to find your answer in the Help area of our website, select a topic below and click "continue" for more information. You will have the option to contact our Customer Service Department if the information does not answer your question.

I have a question about an item
I want to know about the status of an order I have placed
I want to place an order
I have a question about an order I have received
I want to change or cancel my order


Thousands of travelers lose their bags every year. That’s why tumi created the exclusive, Complimentary TUMI Tracer® product recovery program. The program helps reunite Tumi customers with their lost or stolen items including luggage and business cases.

Please call 800 852 3940 to report a lost bag.

The Tumi Tracer program has a unique 20-digit code printed on a metal plate fixed to each Tumi product. This number, along with the contact information of the owner, is inserted into the database, once the product is registered with us.

We cannot locate a missing bag. When a lost or stolen item is found, the person who found it can contact for free, the global number of the Tumi Tracer program (800 852 3940), printed on a metal plate. The Tracer team will then contact the owner to let them know how they can retrive their product.

Click the link below and fill out the form with your details and the serial number of your product.

Please note, we cannot find a product unless it has been reported by the person who found it.

Fill out the form