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Shipping Methods and Costs

Shipping is free on Tumi.my for all products, and delivery is only available within Malaysia. All our products are shipped by local courier services and details for tracking your order will be provided in the Order Tracking Email, once an order is shipped. For more details please see our FAQs.

Shipping Rules and Restrictions

Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays in Malaysia.

Shipping and Returns are free and delivery is only available within Malaysia.

You will be billed immediately for all successful orders and will be notified through an email confirmation.

Please contact us at 1800-817-741 or email us at [email protected] if you have any questions.

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Item Availability

Most products are In Stock and ready to ship. Some products may be out of stock but still online. We attempt to keep inventory accurate and update as frequently as possible. If the item you ordered is actually out of stock our customer service team will contact you for instructions on how to proceed. For more information, please read the details below.

If you would like information about product availability in our stores please email [email protected].

Please note: expected shipment times specify when a product is expected to leave our warehouse, not when the product will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the day of purchase (i.e. before a weekend or public holiday) and the location of your shipping address.

All products purchased are billed at the time of order confirmation. Should a product be unable after you have purchased it, we will make every attempt to offer alternatives of the same design and price point. If you’d prefer a refund, it will be issued for the unfilfilled product’s value, within 2 weeks of your purchase (depending on your bank).

In-Stock Products

Most orders for In-Stock products will be shipped within 24 hours of your purchase. Products are shipped once they are located in stock, your payment is approved, and the receiving address is verified.

For example, if you order an In-Stock product on Monday that leaves the warehouse in 1-2 business days, it will leave the warehouse no later than Wednesday. After your order leaves our warehouse, delivery times vary according to the day of purchase (i.e. before a weekend or public holiday) and the location of your shipping address. Please note that business days are Monday-Friday, excluding public holidays within Malaysia.

If you would like information about product availability in our stores please email [email protected].

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Tracking your Order

When can you track your order?

At our warehouse, tracking numbers are assigned to packages when they are ready to ship, they will be emailed to you as soon as they are assigned and you can also find them in the My Accounts section on our website along with your order information (if you checked out using a registered account. Guest checkout does not provide account details online). However, it may take up to 24 hours before the package is checked into the courier’s tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the courier may not be able to provide any information about your package for up to 24 hours.

Finding Your Order Status

The status of your order is easy to find.

Check your e-mail. You are required to enter an e-mail address during Checkout, so that you may receive e-mails regarding the status of your order.

Visit the website. You may sign in at www.tumi.my for your Order History at any time. Information about your open orders, tracking, and past orders is available, only if you have created an account with us. Guest checkouts will not have account information online. Please note registering for the email newsletter is not the same as creating an account.

Contact us. If you still have questions about your order, please contact us at 1800-817-741 or email us at [email protected]

How is order status different from tracking information?

The status of your order is supplied by www.tumi.my. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by the courier service, who will provide tracking information until your order is delivered*. The tracking information is accessible on their site, via the link provided in the tracking email. Orders cannot be tracked on Tumi.my.

*Tracking information may not be available for up to 24 hours after a product is shipped from our warehouse.